Terms of Service

1. Acceptance of Terms

Welcome to MyKhairat. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you (whether individually or on behalf of an entity) and MyKhairat regarding your use of the MyKhairat SaaS platform.

2. Definitions

• "Platform" refers to the MyKhairat SaaS platform, including all websites, applications, and services
• "Services" refers to all features and functionality provided by MyKhairat
• "User," "You," "Your" refers to the individual or organization using the Platform
• "Tenant" refers to a registered mosque, masjid, surau, or mussolla organization
• "Member" refers to individuals registered in a Tenant's khairat system
• "Administrator" refers to users with administrative access to a Tenant account

3. Account Registration

3.1 Eligibility

To use our Platform, you must:

• Be at least 18 years of age
• Represent a legitimate mosque, masjid, surau, or mussolla organization
• Have the authority to bind the organization to these Terms
• Provide accurate and complete registration information

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that all users under your account comply with these Terms

3.3 Account Verification

All new accounts are subject to verification and approval by MyKhairat. We reserve the right to reject any application or suspend any account at our discretion.

4. Subscription and Payment

4.1 Subscription Plans

MyKhairat offers various subscription plans (Starter, Professional, Enterprise) with different features and pricing. Details are available on our pricing page.

4.2 Free Trial

New users may be eligible for a free trial period (typically 30 days). No payment is required during the trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless cancelled.

4.3 Payment Terms

• Subscription fees are billed monthly or annually in advance
• Payment must be made via the methods specified on the Platform
• All fees are in Malaysian Ringgit (MYR) and exclusive of applicable taxes
• Failed payments may result in service suspension

4.4 Price Changes

We reserve the right to change our pricing with 30 days' written notice. Price changes will not affect your current billing cycle.

4.5 Refund Policy

• Subscription fees are non-refundable except as required by law
• If you cancel your subscription, you will retain access until the end of your paid period
• No refunds for partial months or unused features

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Platform for:

• Managing khairat member information and contributions
• Processing payments and financial transactions
• Managing claims and disbursements
• Generating reports and analytics
• Communicating with members

5.2 Prohibited Activities

You must not:

• Use the Platform for any illegal or unauthorized purpose
• Violate any laws, including data protection and privacy laws
• Upload or transmit viruses or malicious code
• Attempt to gain unauthorized access to any part of the Platform
• Interfere with or disrupt the integrity or performance of the Platform
• Collect or harvest information about other users
• Use the Platform to send spam or unsolicited communications
• Resell, sublicense, or redistribute the Platform without authorization
• Reverse engineer, decompile, or disassemble any part of the Platform
• Remove or modify any proprietary notices or labels

6. Data Protection and Privacy

6.1 Your Data

You retain all rights to the data you input into the Platform. By using our services, you grant us a license to process your data solely for the purpose of providing and improving our services.

6.2 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.3 Data Security

We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6.4 Data Backup

We perform regular automated backups of your data. However, you are responsible for maintaining your own backup copies of important data.

7. Intellectual Property Rights

7.1 Our Property

The Platform, including all content, features, functionality, software, source code, and design, is owned by MyKhairat and protected by intellectual property laws.

7.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Platform for your internal business purposes.

7.3 Trademark

"MyKhairat" and associated logos are trademarks of MyKhairat. You may not use these without our prior written permission.

8. Service Availability and Modifications

8.1 Service Availability

We strive to provide 99.9% uptime but cannot guarantee uninterrupted access. The Platform may be temporarily unavailable due to:

• Scheduled maintenance
• Emergency repairs
• Technical issues beyond our control
• Force majeure events

8.2 Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time. We will provide reasonable notice of material changes.

9. Third-Party Services

9.1 Payment Gateways

We integrate with third-party payment gateways (FPX, iPay88, etc.). Your use of these services is subject to their respective terms and conditions.

9.2 SMS and Email Services

We use third-party providers for SMS and email notifications. Delivery of messages is subject to the terms and reliability of these providers.

9.3 No Liability for Third Parties

We are not responsible for the actions, products, or services of third-party providers.

10. Limitation of Liability

10.1 No Indirect Damages

To the maximum extent permitted by law, MyKhairat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

10.2 Liability Cap

Our total liability for all claims arising from your use of the Platform shall not exceed the amount you paid us in the 12 months preceding the claim.

10.3 Exceptions

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless MyKhairat and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws

12. Termination

12.1 Termination by You

You may cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period.

12.2 Termination by Us

We may suspend or terminate your account if:

• You breach these Terms
• Your payment fails
• We are required to do so by law
• We decide to discontinue the Platform

12.3 Effect of Termination

Upon termination:

• Your right to access the Platform immediately ceases
• You must pay any outstanding fees
• We may delete your data after a reasonable period (typically 30 days)
• You may request a data export before deletion

13. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or availability
• Warranties that the Platform will be error-free or uninterrupted

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14.3 Informal Resolution

Before filing any formal legal action, you agree to attempt to resolve disputes informally by contacting us at support@mykhairat.my.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyKhairat regarding the Platform.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Your continued use after changes constitutes acceptance of the modified Terms.

16. Contact Information

If you have any questions about these Terms, please contact us:

These Terms of Service are effective as of November 10, 2025. Please review them periodically for updates.